General terms and conditionns
Content
1. **Scope of Application**
2. **Conclusion of the Contract**
3. **Right to Cancel**
4. **Prices and Payment Conditions**
5. **Shipment and Delivery Conditions**
6. **Reservation of Proprietary Rights**
7. **Warranty**
8. **Special Conditions for the Processing of Goods According to Client's Specification**
9. **Redemption of Campaign Vouchers**
10. **Redemption of Gift Vouchers**
11. **Applicable Law**
12. **Alternative Dispute Resolution**
**1) SCOPE OF APPLICATION**
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of the company Francesca Urciuoli (hereinafter referred to as "Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client”) and the Seller relating to all goods and/or services presented in the Seller's online shop. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated.
1.2 Regarding the purchase of vouchers, these GTC shall apply accordingly unless expressly agreed otherwise.
1.3 For contracts regarding the delivery of vouchers, these GTC shall apply accordingly unless expressly agreed otherwise.
1.4 A consumer pursuant to these GTC is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.
1.5 A trader pursuant to these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
1.6 The subject matter of the contract may be - depending on the Seller's contents description - both the one-time provision of digital content and the regular provision of digital content (hereinafter "subscription contract"). In case of the subscription contract, the Seller undertakes to provide the Client with the contractually owed digital content for the duration of the agreed contract term at the contractually agreed time intervals.
**2) CONCLUSION OF THE CONTRACT**
2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.
2.2 The Client may submit the offer via the online order form integrated into the Seller's online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart. The Client may also submit his offer to the Seller by telephone, e-mail, or per online contact form.
2.3 The Seller may accept the Client’s offer within five days, either by transferring a written order confirmation or an order confirmation in written form, by delivering ordered goods, or by requesting the Client to pay after he placed his order.
2.4 If a payment method offered by PayPal is selected, the payment will be processed by the payment service provider PayPal, subject to the PayPal Terms of Use. If the Client pays by means of a method of payment offered by PayPal which can be selected in the online order process, the Seller hereby declares the acceptance of the Client's offer at the time when the Client clicks on the button concluding the order process.
**3) RIGHT TO CANCEL**
3.1 Consumers are entitled to the right to cancel.
3.2 Detailed information about the right to cancel are provided in the Seller’s instruction on cancellation.
3.3 The right to cancel does not apply to consumers, who are not nationals of a member state of the European Union at the time of concluding the contract and whose exclusive domicile and delivery address were located outside of the European Union at the time of concluding the contract.
3.4 Unless otherwise agreed, a right to cancel shall not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision. Accordingly, a right to cancel is also excluded in the case of contracts which relate to the sale of tickets for scheduled leisure events.
**4) PRICES AND PAYMENT CONDITIONS**
4.1 Unless otherwise stated in the Seller’s product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately in the respective product description.
4.2 Payment can be made using one of the methods mentioned in the Seller’s online shop.
4.3 In case of delivery to countries outside the European Union, additional costs may incur in individual cases for which the Seller is not responsible and which have to be borne by the Client.
4.4 If prepayment by bank transfer has been agreed upon, payment is due immediately after conclusion of the contract.
4.5 If the payment method "PayPal direct debit" is selected, the payment will